Frequently Asked Questions
Everything you need to know about welcoming Stormie Clean into your home.
We believe a great cleaning experience begins with clear communication and a little peace of mind. Whether you're considering your first Stormie Reset or already enjoying recurring home care, we're here to make the process simple, personal, and stress-free.
Getting Started
-
We're proudly based in La Center, Washington, and currently focus new recurring cleaning availability in La Center and Ridgefield.
We also continue to care for our established clients in Woodland, Vancouver, and surrounding communities.
By focusing on the communities closest to us, we're able to maintain dependable schedules, familiar teams, and the personal attention our clients deserve.
-
Every new client relationship begins with a personal walkthrough.
We'll visit your home, learn about your priorities, discuss the cleaning frequency that best fits your needs, and provide a clear, customized quote.
There's no pressure or obligation. It's simply an opportunity to get to know each other and make sure we're a great fit.
-
Every home is different, so our pricing reflects factors such as square footage, current condition, cleaning frequency, and individual needs.
Our initial Stormie Reset requires more detailed work, while recurring maintenance visits are designed to preserve that fresh foundation.
You'll receive a personalized quote following your walkthrough, so you'll know exactly what to expect before scheduling.
Our Cleaning Services
-
The Stormie Reset is our detailed initial cleaning. We spend additional time addressing buildup, giving attention to areas that need a deeper refresh, and establishing a strong foundation for ongoing care.
Recurring maintenance cleaning focuses on consistently maintaining that standard through regular visits.
Think of your Stormie Reset as a fresh beginning and recurring cleaning as the peace of mind that follows.
-
Yes! Every new recurring cleaning relationship begins with our Stormie Reset.
This detailed initial cleaning allows us to address existing buildup, give your home the attention it needs, and establish a consistent foundation for future visits.
Once your home has been reset, our recurring maintenance cleanings help preserve that standard, making your home easier to maintain and more enjoyable to live in.
We'll discuss your home's specific needs and provide a personalized quote during your walkthrough.
-
Our recurring service focuses on the areas that make the biggest difference in your everyday comfort, including:
Dusting accessible surfaces and décor
Cleaning kitchen countertops, sinks, and appliance exteriors
Cleaning bathroom sinks, toilets, mirrors, showers, and tubs
Vacuuming carpets and rugs
Mopping appropriate hard floors
Wiping frequently touched surfaces
General trash removal and routine finishing touches
Your specific cleaning plan is discussed during your walkthrough. Additional detail work and specialty services may be quoted separately.
-
We specialize in weekly and biweekly recurring home cleaning.
Monthly service may also be available for homes that are well-suited to a longer interval between visits.
During your walkthrough, we'll recommend the cleaning frequency that best fits your home's needs and your expectations. Our goal is to help you enjoy consistent results, not simply schedule the fewest visits possible.
-
Our cleaning services are designed around complete-home care rather than individual rooms or partial-home pricing.
This helps us maintain consistent results, accurate scheduling, and the quality our clients expect.
We're always happy to discuss areas that deserve extra attention, but our pricing is based on the full home and the agreed-upon scope of service.
-
Absolutely! We can discuss additional services, such as cleaning inside your oven or refrigerator, during your walkthrough.
Some requests may require additional time or separate pricing, and certain specialty tasks may fall outside our regular services.
We'll always be upfront about what we can accommodate.
Preparing for Your Cleaning
-
You don't need to clean before we arrive—that's our job!
We simply ask that floors, countertops, and other surfaces be reasonably clear of personal belongings so we can focus our time on cleaning rather than moving items.
If you'd like fresh bedding changed, please leave the clean linens accessible and discuss that request with us in advance.
A little preparation helps us give your home the attention it deserves.
-
Not at all! Many of our clients enjoy coming home to a freshly cleaned space.
We can discuss a secure way to access your home, such as a door code, garage code, or key. If you prefer to be home, that's perfectly fine too.
Whatever works best for your household, we'll respect your space and routine.
-
Cleaning times vary depending on your home's size, condition, layout, and specific needs.
Your initial Stormie Reset typically requires more time than recurring maintenance because we're establishing that fresh foundation.
We'll provide an estimated service duration when preparing your cleaning plan and communicate if adjustments are needed.
-
Absolutely! Our team arrives with the cleaning products, supplies, and equipment needed to care for your home.
We offer both our standard cleaning products and homemade alternative cleaning solutions for clients who prefer them.
During your walkthrough, we'll discuss any product preferences, allergies, sensitivities, or surfaces requiring special care so we can choose an appropriate approach for your home.
-
We take the well-being of your entire household seriously, including children and pets.
We carefully select our cleaning products and follow appropriate usage instructions. We also offer homemade alternative cleaning solutions for clients who prefer a different approach.
Because every household is different, we encourage you to share any allergies, sensitivities, or specific concerns during your walkthrough.
No cleaning product is completely risk-free, so we always consider the products, surfaces, and household needs involved.
-
Of course! We know pets are part of the family.
Friendly, comfortable pets are generally welcome to remain in the home. If your pet is nervous around visitors, vacuums, or cleaning equipment, we ask that you arrange a safe, comfortable space for them during our visit.
Please share any special instructions about doors, gates, or pet routines ahead of time.
Scheduling, Payments & Policies
-
We make payment simple and convenient!
We accept ACH bank transfers, cash, check, Venmo, and secure credit or debit card payments through your invoice.
Payment is due on the day of service. After your cleaning, you'll receive an invoice with convenient online payment options, or you're welcome to use one of our other accepted methods.
If you have any questions about payment, we're always happy to help!
-
We understand that life happens and plans sometimes change!
If you need to cancel or reschedule your cleaning, we kindly ask for at least 24 hours' notice whenever possible.
We don't currently charge cancellation fees, but advance notice helps us manage our schedule, accommodate other clients, and provide dependable service.
If something unexpected comes up, just reach out as soon as you can. We appreciate open communication!
-
Payment is due on the day of your cleaning.
If payment hasn't been received, our invoicing system automatically sends a friendly reminder every two days until the balance is paid.
We understand that payments can occasionally be overlooked, and we're always happy to answer questions or help resolve any concerns.
To keep our scheduling and billing consistent, all outstanding balances must be paid before we can provide another cleaning service.
If you anticipate a payment delay, please contact us as soon as possible so we can discuss your situation.
Trust, Safety & Our Team
-
We believe consistency builds trust.
Rather than sending a constantly changing crew, we keep our teams small and consistent so you can feel comfortable with the people caring for your home.
As our company grows, our team continues to follow the same standards of care, attention to detail, and respect that Stormie Clean was built on.
-
Yes! Stormie Clean is a licensed and insured, locally owned cleaning business.
We believe professionalism, accountability, and trust are essential when you're inviting someone into your home.
-
Your satisfaction matters to us, and we stand behind the quality of our work.
If something was missed or doesn't meet the agreed-upon cleaning standards, please contact us within 24 hours of your appointment.
We'll gladly arrange to address the concern at no additional charge. Whenever possible, we'll return the following business day. If scheduling doesn't allow, we'll coordinate another available time or address the concern during your next scheduled cleaning.
Our goal is simple: to make things right and ensure you feel confident in the care we're providing.
Referrals & Appreciation
-
We do! Our referral program is one of our favorite ways to thank clients for sharing Stormie Clean with friends and neighbors.
When you refer a new client who books and completes their first paid cleaning, you'll earn a $50 credit toward a future cleaning. Your friend will also receive $50 off their initial clean.
You can apply up to three referral credits toward one cleaning, with additional earned credits saved for future visits.
Just have your friend mention your name when they first reach out.
-
Tipping is never expected or required, but it's always appreciated.
If you'd like to recognize your cleaning team, you're welcome to leave a cash tip or include one with your payment.
Thoughtful reviews and referrals are also wonderful ways to show your appreciation and support our small business.
Still Have Questions?
We're always happy to help!
Whether you're curious about our services, wondering if your home is a good fit, or ready to experience the peace of mind that comes with consistent cleaning, we'd love to hear from you.
Check Out Our Reviews!

