1. What areas do you currently serve?

We proudly serve La Center, WA and surrounding communities. If you're unsure whether you're in our service area, feel free to contact us and ask!

2. What’s included in a standard cleaning?

Our standard cleaning includes dusting, vacuuming, mopping, cleaning kitchens and bathrooms, and general tidying of surfaces. We focus on high-traffic areas and high-touch surfaces. Deep cleaning, appliances, and extras can be added upon request.

3. Do you bring your own cleaning supplies?

Yes, we bring all our own high-quality cleaning products, supplies, and equipment needed for the job. If you prefer us to use specific products (such as green or fragrance-free options), just let us know ahead of time.

4. How do I prepare for my cleaning appointment?

We kindly recommend removing personal items and clearing surfaces where possible to ensure we can deliver the most thorough and efficient clean. If you plan to leave out fresh linens for bed-making or have specific areas you'd like us to prioritize, please let us know in advance or during your walkthrough.

5. Can I schedule recurring cleanings?

Absolutely! We offer weekly, biweekly, and monthly cleaning plans. Recurring clients enjoy consistent care and peace of mind knowing their home is always guest-ready.

6. Do you offer one-time or special event cleanings?

Yes! We offer one-time deep cleans, post-event cleanup, move-in/move-out services, and more. These are perfect for seasonal refreshes, parties, or big life transitions.

7. How do I pay for my cleaning service?

We accept a variety of payment methods, including cash, checks, or digital options (Venmo, Zelle, Apple Pay). Payment is due upon completion unless otherwise arranged.

8. What happens if I need to reschedule or cancel?

We understand that life happens! We ask for at least 24 hours’ notice for cancellations or rescheduling to avoid a fee and to help us serve other clients.

9. Do you clean short-term rentals or Airbnb properties?

Yes! We specialize in vacation rental cleanings and offer quick turnarounds to keep your guests happy and your ratings high.

10. I don’t see the service I need listed — can I still reach out?

Definitely. We love custom requests! If you don’t see exactly what you’re looking for, contact us and we’ll see how we can help or build a custom solution just for you.

11. Are you licensed and insured?

Yes. We are fully licensed and insured for your peace of mind and protection. We take every precaution to ensure your home or business is treated with care and respect.

12. What’s the difference between a standard clean and a deep clean?

A standard clean is great for ongoing maintenance and general tidying, while a deep clean is more detailed — including baseboards, light fixtures, behind appliances, and areas that aren’t typically cleaned as often. We recommend starting with a deep clean if it's your first visit.

13. How long will my cleaning take?

Cleaning time depends on the size and condition of your space, as well as the type of service booked. We’ll provide a time estimate when scheduling and keep you informed if anything changes.

14. Will I have the same cleaner each visit?

Yes — Stormie is present at every cleaning, and currently, all services are performed by Stormie and Taylor, the owners of Stormie Clean. You'll receive consistent, hands-on care from the same trusted team every time.

15. Do I need to be home during the cleaning?

That’s entirely up to you. Many clients prefer to leave a key or provide access instructions. If you are home, we’ll work respectfully around your schedule and space.

16. What if I’m not satisfied with the service?

Your satisfaction matters. If anything is missed or not up to standard, please let us know within 24 hours and we’ll make it right.

Still have questions?
We’re happy to help. If you didn’t find the answer you were looking for in our FAQ, please reach out — we’ll be glad to provide more details or create a custom plan for your cleaning needs.